Before requesting to return any clothing items please familiarise yourself with our returns policy. Most goods sold on this site are personalised and therefore are exempt from the Distance Selling Regulations (which replaced the Consumer Contract Regulations).
Before we manufacture any bespoke orders, we always send artwork*. If you change your mind before accepting the artwork, we will issue a full refund. This is above and beyond our legal responsibilities.
*Please note – artwork will not be sent for any of the “Your Club” products due to being a finalised personalised product arranged by the organisation itself, complying to branding guidelines. If, for any reason, a custom order is requested a member of our team will be in contact with an artwork proof to be reviewed and approved before any manufacturing of an order begins.
Once we have manufactured a personalised product, there is no right to return unless the product is damaged in transit or faulty. Your right is not affected in the case of damaged or faulty goods.
We strongly advise all customers to read all size guides which are listed within every product description. If you are buying from the Your Club section, most clubs have a range of samples available for members to review quality and try on for size reference. We are unable to accept any returns due to incorrect size ordered. All items are made to order therefore we do not hold stock.
If you believe your item is faulty, please contact us in the first instance at
If you are unhappy with the quality of any product, do get in touch with us and we will work with you to resolve this matter.
We reserve the right to refuse returns of:
- Personalised items that are not faulty or damaged.
- Items that have been clearly used.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
If your item(s) is damaged or faulty, you must return it or advise us of the return within 14 days of the receipt of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It is the buyer’s responsibility to ensure the item is packaged to arrive in good condition. To complete your return, we require a receipt or proof of purchase. Your order number and address will suffice, or the invoice receipt that arrived within your parcel. By law we need to also refund the return purchase if the item is found to be faulty.
Please return your item to Admor Ltd, Phoenix Parade, Artex Avenue, Rustington, West Sussex, BN16 3LN. It is your responsibility, as the buyer, to pay for return postage and ensure that it reaches us in good condition. We recommend a tracked service such as Evri so both parties can manage the location of a return at any point.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your exchange will be processed, and you will be notified.
Only regular priced items may be returned subject to our policy specifications. All sale items are excluded from this policy.